Refund policy
RETURNS, CANCELLATIONS & EXCHANGES POLICY
Thank you for choosing Keva Living. Every rug is crafted with care, and we are committed to providing a seamless shopping experience.
1. Returns
1.1 Ready Stock Rugs
Ready stock rugs may be returned within 48 hours of delivery, provided:
- The rug is unused and in its original condition.
- All original packaging, tags, and accessories are included.
- The rug shows no signs of use, damage, washing, or alteration.
1.2 Custom-Made & Made-to-Order Rugs
All custom-made, personalized, made-to-order, custom-size, custom-color, or specially manufactured rugs are final sale and are not eligible for cancellation, return, exchange, or refund once production has commenced.
2. Order Cancellation
2.1 Ready Stock Orders
Orders for ready stock products may be cancelled before dispatch for a full refund.
2.2 Custom-Made Orders
Custom-made or made-to-order products may only be cancelled before production begins.
Once production has commenced, cancellations, returns, exchanges, and refunds are not permitted as the product is manufactured specifically for the customer.
3. Manufacturing Defects
If you receive a product with a manufacturing defect, please notify us within 24 hours of delivery by emailing info@kevaliving.com along with photographs of the issue.
Upon verification, Keva Living will repair, replace, or remake the product at its sole discretion.
4. Delivery Delays
While we strive to meet all estimated delivery timelines, delivery dates are estimates and may be affected by production schedules, courier operations, weather conditions, public holidays, or other unforeseen circumstances.
In the event of a delay, Keva Living will make reasonable efforts to expedite delivery. Delivery delays do not qualify custom-made or made-to-order products for cancellation or refund once production has commenced.
5. Failed Deliveries & Return to Origin (RTO)
If a shipment is returned to Keva Living due to:
- Customer unavailability,
- Incorrect address provided,
- Failure to accept delivery,
- Failure to coordinate with the courier partner,
the order will not be eligible for cancellation or refund.
Upon receipt of the returned shipment, Keva Living may arrange re-dispatch of the order. Additional shipping charges may apply depending on the circumstances.
6. Delivery Timelines
Ready Stock Rugs
Delivered within 12-18 business days from dispatch.
Custom-Made & Made-to-Order Rugs
Typically delivered within 18-30 business days from completion of production. Production timelines may vary depending on design complexity, size, and material availability.
Customers will receive tracking details once their order has been dispatched.
7. International Orders
Currently, our return and exchange policy applies only to orders delivered within India unless otherwise agreed in writing.
8. Contact Us
For any questions regarding your order, please contact:
Email: info@kevaliving.com
WhatsApp: +91 9896530096
Keva Living reserves the right to update or modify this policy at any time without prior notice.